One of the strengths of being an analytics platform focused exclusively on healthcare social media is that we can offer features with very deep healthcare integration. Healthcare Stakeholder Segmentation is one of these core healthcare integrations.
In our healthcare stakeholder segmentation, we employ a process of machine learning models, algorithms and manual human evaluation and quality control to categorize the top influencers of any given healthcare topic. We only categorize accounts that self-identify publicly in their Twitter description, in other words if they don't self-identify as a "Doctor", we will not but them in the Doctor segment. With hundreds of millions of Twitter accounts in our database and new millions joining every year this will remain a continuously ongoing process.
Our objective is providing this functionality is to offer a way to listen to specific stakeholder voices in healthcare. We believe the solution to many of our ills in our industry would be unlocked if we simply are willing to listen to each other, and specifically listen to the more quiet voices in healthcare.
You will see healthcare stakeholders in the Influencer Widget and the Influencers report.
Default Healthcare Stakeholders
These are the platform default healthcare stakeholders available to all users.
- Doctor
- HCP
- Patient Advocate
- Caregiver
- Researcher/Academic
- Journalist/Media
- Individual Health
- Individual Non-Health
- Org. Provider
- Org. Research/Academic
- Org. Government
- Org. Advocacy
- Org. Pharma
- Org. MedDevice
- Org. Media
- Org. Other Healthcare
- Org. Non-Health
- Spam
- Unknown
Definitions: Please see this Google Spreadsheet for an explanation of definitions and examples.
Custom Healthcare Stakeholder Segments
Users can create their own custom segments in addition to the default segments. An unlimited number of custom segments can be created, all of which are available to all team members within your organization. In this way, the segmentation work of one user is automatically shared and available to all other team members. These custom segments are not available to other users outside your organization.
In Dashboard
To create a customized stakeholder segment, in the user's profile popup click on "+ Add" button and then click on the "+ Create New Stakeholder Segment" button. Enter a name, pick a color, and then click on the "Save' button. The newly created custom segment will be assigned automatically to that user's profile, and it will be available immediately for use in the dashboard.
In Reports
To create a new custom category simply select “Create Custom Category…” in the Healthcare Stakeholders dropdown on the Influencer report. After creating a custom category, you can add Twitter accounts to that category simply by selecting your custom category in the drop down while in the Influencer report.
Delete
You can delete a custom category on the Healthcare Stakeholder Settings under your account name in the menu. On this User Data page, you will also see the total number of users you and your team members have categorized and for which category.