Engagement Activity Overview

  • The Engagement Activity graph shows tweets over time. The data can be grouped by Healthcare Stakeholders or Sources such as Twitter or Forums using the options in the upper left above the graph. Each of these options is outlined below.

  • Each of these categorizations can be filtered by stakeholder group by clicking on one or more of the stakeholder groups located above the graph. (Click on the stakeholder group a second time to deselect it.)

  • These graphs can be displayed in days, weeks, or months using the options in the upper right above the graph. Just below these options are two additional icons, the bars, and the download. The bars icon allows customization of the graph format and the download icon allows for the graph to be downloaded in different formats (see screenshots below).


Analyzing Twitter Accounts

When analyzing one or more Twitter accounts (i.e. @symplur ) the Dashboard by default looks at all tweets from @symplur , retweets of @symplur and all tweets mentioning @symplur


Stakeholders

  • The Stakeholders option will organize the data by each stakeholder group (as in the screenshot below).

  • Click on one or multiple stakeholder options located above the graph to only see the data for the selected stakeholder(s). By default, two rows of stakeholder options will display above the graph. The presence of a "+" icon to the left of the first stakeholder indicates there are additional stakeholder options not displayed. Click on the "+" to display all stakeholder options.

  • Note that the Stakeholders option will include double-counting of tweets if a Twitter account is in two or more categories.


Sources

  • Clicking on Sources will display all of the data sources collectively such as Twitter and Forums.

  • The data sources are also displayed individually if you want to view data from a specific source (see screenshot below).


Additional Options

Additional options are displayed on the right side of this dashboard section. Let's outline them below.

Add Notes: You can add notes for this specific widget section to display for yourself or other team members.

Table - The table icon changes the display to an Excel-like table. Click on the icon a second time to change the display back to the original format.

Export as CSV - Download this section into an Excel table file.

Read Help Article - The associated Help article will open in a new browser tab.

API Query - The code for the associated API query will display in a pop-up box.

Refresh - The section data will refresh.

Remove - This widget section will be hidden. To view this widget section again, scroll to the bottom of the entire dashboard and click on the icon associated with this section.

Note - The widget section will display at the bottom of the dashboard and not in its original location.

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